Loyalty Programs
Reward your best customers and encourage repeat visits with fully customizable loyalty programs.
Why use loyalty programs?
Loyalty programs are one of the most effective tools for customer retention. Studies show that repeat customers spend 67% more than new ones. DigiLaunch makes it easy to create and manage programs that keep customers coming back.
Creating a loyalty program
Navigate to Dashboard → Marketing → Loyalty and click "Create Program". Choose from three program types:
Points-based
Customers earn points for every purchase or booking. When they reach a threshold, they can redeem points for discounts or free services.
Stamp card
Digital version of the classic stamp card. After a set number of visits, the customer gets a reward (e.g., "Buy 9, get 1 free").
Tier-based
Create Bronze, Silver, and Gold tiers. Customers unlock better rewards as they move up levels based on spending or visit frequency.
Tip: Start with a simple stamp card program — it's easy for customers to understand and has the highest engagement rates.
Tracking & analytics
Monitor program performance in real-time. See enrollment rates, redemption rates, and the revenue impact of your loyalty programs.
Customer notifications
Customers receive automatic notifications when they earn points, reach a new tier, or have a reward available to redeem. Customize these messages in Loyalty → Notifications.